Privacy Notice

How we collect, use, and protect your personal data

Last updated: January 2025

Fenrir Parking Management Ltd ("we", "us", "our") is committed to protecting your privacy and complying with data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Fenrir Parking Management Ltd
Company Number: 16271116
Address: Fenrir Properties Group Office, 387 Edgware Road, London, NW2 6LH
Email: enquiries@fenrirparking.co.uk
Phone: 020 3813 2975

2. Information We Collect

We collect and process the following types of personal data:

2.1 Vehicle and Parking Data

  • Vehicle registration marks (VRM)
  • Photographic evidence of vehicles and contraventions
  • Date, time, and location of parking events
  • Permit and whitelist information

2.2 Keeper and Driver Information

  • Names and addresses (obtained from DVLA)
  • Contact details provided during appeals or correspondence
  • Payment information for PCN settlements

2.3 Website and Communication Data

  • Email addresses and phone numbers when you contact us
  • Website usage data (cookies, IP addresses)
  • Correspondence records

3. How We Use Your Information

We process personal data for the following purposes:

3.1 Parking Management and Enforcement

  • Monitoring parking on private land where we have been contracted
  • Issuing Parking Charge Notices for contraventions
  • Pursuing payment of parking charges
  • Operating permit and whitelist systems

Legal basis: Legitimate interests (protecting landowner property rights and managing parking facilities)

3.2 DVLA Keeper Enquiries

We obtain registered keeper details from the Driver and Vehicle Licensing Agency (DVLA) to issue PCNs by post.

Legal basis: Legitimate interests and compliance with Protection of Freedoms Act 2012 Schedule 4

3.3 Appeals and Complaints

  • Processing appeals against PCNs
  • Handling complaints about our service
  • Corresponding with motorists and stakeholders

Legal basis: Legitimate interests and contractual necessity

3.4 Legal and Regulatory Compliance

  • Defending or pursuing legal claims
  • Complying with IPC Code of Practice
  • Responding to court orders and regulatory requests

Legal basis: Legal obligation and legitimate interests

4. Who We Share Data With

We may share your personal data with:

  • DVLA – for keeper enquiries under the Protection of Freedoms Act 2012
  • Landowners and clients – where necessary for contract performance
  • Debt recovery agents – to pursue unpaid parking charges
  • Legal advisors and courts – in connection with legal proceedings
  • POPLA and IPC – for independent appeal reviews
  • Payment processors – to handle PCN payments securely
  • IT service providers – who support our systems (under strict confidentiality)

We do not sell or share your data for marketing purposes.

5. ANPR and Photographic Evidence

We use Automatic Number Plate Recognition (ANPR) cameras and photographic evidence capture as part of our parking management services. Images are captured and stored securely in accordance with ICO guidance on ANPR and surveillance.

Retention: ANPR images and contravention photos are retained for the period necessary to manage the parking event and any subsequent appeal or legal proceedings (typically up to 12 months, or longer if required for active enforcement or litigation).

6. Data Retention

We retain personal data for:

  • PCN and enforcement records: Up to 6 years from date of issue (to cover potential legal claims)
  • Permit and whitelist data: Duration of active permit plus 12 months
  • Correspondence: 3 years from last communication
  • ANPR/photographic evidence: Up to 12 months, or longer if subject to active appeal or litigation

After retention periods expire, data is securely deleted or anonymized.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Request that we limit processing of your data
  • Objection: Object to processing based on legitimate interests
  • Data portability: Receive your data in a structured format

To exercise these rights, contact us at enquiries@fenrirparking.co.uk. We will respond within one month.

Please note that some rights may be limited where we have legal obligations to retain data (e.g., for active PCN enforcement or legal proceedings).

8. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or damage. This includes encryption, access controls, secure storage, and staff training.

9. Cookies and Website Data

Our website uses cookies to improve functionality and analyze usage. You can control cookie settings through your browser. For more information, see our Cookie Policy (if applicable).

10. Changes to This Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website with the "last updated" date shown at the top.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first at enquiries@fenrirparking.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113

12. Contact Us

If you have any questions about this Privacy Notice or how we process your data, please contact:

Fenrir Parking Management Ltd
Email: enquiries@fenrirparking.co.uk
Phone: 020 3813 2975
Address: Fenrir Properties Group Office, 387 Edgware Road, London, NW2 6LH

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